The Fundamentals of Security Incident Response-During a Pandemic and Beyond

Written by Khalil Ibrahim

Khalil is working as RedHat Account Manager in Enterprise Solution Division He is a technical advisor for customers and partners seeking help with planning and deploying their Red Hat software more successfully and with a focus on security. He serves as a single point of contact for customers again and again as their technology needs evolve.

In today's hyper-connected world, the threat of cybercrime looms larger than ever. Did you know that by 2025, cybercrime is expected to cost businesses a whopping $6 trillion annually? Former hacker Kevin Mitnick once said, "Every company has a choice: to be proactive and secure their networks, or be reactive and suffer the consequences." which perfectly encapsulates the ongoing race between cybercriminals and businesses to protect their digital assets.

But the COVID-19 pandemic has added a new layer of complexity, making it even more challenging for organisations to respond to threats in progress. That's why the incident response has become a critical component in mitigating the risks of cyber attacks. This article will delve into the fundamentals of security incident response during a pandemic and beyond. 

The Importance of Incident Response

A security breach can have far-reaching effects, ranging from data theft and financial loss to reputational harm and legal ramifications. This is why any firm that wishes to reduce the risks of cyber assaults must have a strong security incident response plan in place.

Reducing the Impact of Security Breaches

A security incident response plan assists companies in reducing the effect of a security breach by offering a clear and structured method for detecting, containing, and mitigating harm. Businesses can respond quickly and efficiently to a security issue by having a plan, limiting the impact on their operations and consumers.

Lessons Learned from Successful Incident Response

Many businesses have effectively responded to security crises, and their lessons can be useful to others. Target, for example, acted fast in the aftermath of a 2013 data breach by forming an incident response team, alerting customers, and investing in new security measures. Unfortunately, target lost $162 million as a result of the event. Still, the company's response helped to repair its brand and restore customer trust.

The Changing Threat Landscape

The COVID-19 outbreak has opened up new chances for cybercriminals to exploit the turmoil and confusion to launch assaults such as phishing and content-oriented attacks. In addition, companies have become more exposed to assaults as they have shifted to remote work, making it more critical than ever to have a solid incident response plan.

Examples of Recent Cyber Attacks and Their Impact

Recent cyber attacks have substantially impacted businesses and key infrastructure, such as the SolarWinds hack and the Colonial Pipeline ransomware attack. These occurrences illustrate the need for businesses to be proactive regarding cybersecurity and implement good incident response procedures.

The Concept of "Zero Trust" and Continuous Monitoring

Zero trust includes assuming that all people, gadgets, and networks pose a threat, necessitating constant surveillance and threat intelligence to identify and address security events. As a result, businesses may lower the likelihood of a security breach and lessen the impact if it does happen by implementing a zero-trust architecture.

The Fundamentals of Incident Response 

The core of a solid incident response plan is built on five essential cyber-security pillars.

  • Identifying Vulnerabilities: Identifying vulnerabilities in an organisation's systems and processes is the first step in incident response. Vulnerability assessments and penetration testing can help identify and address vulnerabilities before they are exploited.

  • Protecting Assets entails putting security measures like firewalls, access controls, and encryption to prevent illegal access and data theft.

  • Detecting Threats entails monitoring systems and networks for unusual activity and recognizing possible threats before they cause harm.

  • Responding quickly entails planning, allocating roles and duties, and having the necessary tools and technologies.

  • Recovering from an Attack: Recovering after an attack entails restoring systems and data to their pre-incident state and instituting preventative measures.

Tools and technologies such as intrusion detection systems, security information and event management (SIEM) solutions, and incident response platforms can help organisations improve their incident response capabilities. This is how KUWAITNET, a leading Technology company hailing from the deserts of the Middle East, is one such company that has been consistently avoiding data breaches and cybersecurity attacks while constantly going uphill in the quest for innovation and digitalization.

Best Practices for Incident Response

Developing an efficient incident response strategy necessitates the following best practices:

  • Conducting a Risk Assessment: A risk assessment allows businesses to prioritise their incident response activities by identifying potential threats and weaknesses.

  • Defining Roles and Responsibilities: Defining roles and responsibilities ensures that each team member understands their responsibilities during a security issue.

  • Establishing Communication Channels: Communication channels enable effective communication and coordination among teams during security events.

  • Regular testing and training guarantee that the incident response plan is updated and that team members are ready to respond to a security issue.

Learning from past failures can assist businesses in identifying areas for improvement and preventing similar situations in the future.



Prioritising incident response and executing effective procedures can help firms avoid the negative consequences of security breaches. Benjamin Franklin states, "An ounce of prevention is worth a pound of cure." Investing in incident response now is thus a prudent option that can save firms from costly and destructive consequences later on.