Written by Wassim Safi
Wassim is a designated Business Development Manager at KUWAITNET.
The National Bank of Kuwait (NBK) is one of the region’s most trusted financial institutions, known for advancing digital banking and delivering secure, high-performance services. As demand grew for faster and more reliable digital experiences, NBK sought to strengthen its IT service management (ITSM) platform and improve the performance of critical internal applications.
NBK’s existing ITSM and application environments faced limitations that affected scalability, deployment speed, and operational efficiency. The bank needed to:
• Scale workloads based on demand
• Deploy updates quickly and consistently
• Strengthen security and maintain regulatory compliance
• Reduce downtime and improve application responsiveness
• Support modern development practices without interrupting operations
To remain competitive, NBK required a secure, future-ready platform capable of running mission-critical workloads reliably.
NBK selected Red Hat OpenShift as the foundation for ITSM modernization for its:
• Kubernetes-based scalability
• Security-focused architecture
• Native support for containerization and microservices
• Dependable performance across hybrid environments
The bank also adopted Red Hat JBoss Enterprise Application Platform (EAP) to elevate performance, stability, and maintainability across multiple internal applications.
Together, OpenShift and JBoss EAP offered NBK an enterprise-grade environment designed for regulated, high-traffic banking operations.
NBK partnered with KUWAITNET, a certified Red Hat partner specializing in enterprise modernization for the financial sector.
KUWAITNET was selected for its:
• Expertise in OpenShift and JBoss EAP architecture and deployment
• Deep understanding of banking security and compliance requirements
• Proven success in delivering large-scale modernization projects
• End-to-end methodology covering assessment, migration, security, and enablement
KUWAITNET delivered a full modernization program to enhance NBK’s ITSM capabilities and application performance.
• Evaluated existing workloads and performance gaps
• Designed a resilient, compliant OpenShift architecture
• Migrated NBK’s ITSM application to a containerized environment
• Enabled auto-scaling for fluctuating service demands
• Improved portability and lifecycle management
• Deployed and tuned JBoss EAP across several internal applications
• Standardized configurations to improve stability and speed
• Implemented enterprise-grade security controls
• Automated policy enforcement to meet regulatory guidelines
• Supported DevOps adoption and CI/CD workflows
• Prepared NBK teams to manage, scale, and extend the new platform
OpenShift and CI/CD adoption accelerated releases for ITSM updates and internal applications.
JBoss EAP optimization delivered faster response times and higher stability.
Centralized governance and automated enforcement enhanced NBK’s security posture.
Containerized workloads reduced downtime and improved recovery capabilities.
Teams gained better visibility, automation, and faster incident resolution.
NBK can expand digital services and adopt new technologies without major disruption.
By modernizing ITSM and enhancing application performance with Red Hat OpenShift and JBoss EAP, NBK strengthened its digital infrastructure and improved the reliability of both customer-facing and internal systems.
This transformation enables NBK to:
• Deliver secure, high-performing banking services
• Respond quickly to operational and market demands
• Scale its capabilities as digital expectations evolve
NBK’s modernization journey reinforces its leadership in Kuwait’s digital banking landscape and sets a strong foundation for future innovation.
ITSM, Kuwaitnet, Openshift, RedHat, appperformance, banking, kubernetes, modernization,
3 mins read
Boubyan Bank partnered with KUWAITNET to modernize its core banking systems using Red Hat OpenShift. By moving from a monolithic architecture to a scalable, microservices-b...
Start Reading
4 mins read
Discover how Red Hat is leading open-source innovation, revolutionizing the IT industry, and transforming Kuwait's technology sector through its partnership with KUWAITNET.
Start Reading
5 mins read
The move from monolithic systems to microservices has changed the game in the quick-paced world of technology, where efficiency and agility are critical. At KUWAITNET, we u...
Start Reading